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asked in Users
Remote Agent to Agent Call Shadowing for WFH - Does it Exist?Is there a feature that allows a new trainee to remotely observe/shadow another agent's calls? Due to COVID-19 and soci...
3
Jun 29, 2020 at 9:45am
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1
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asked in Users
contact centerUsing RingCentral meetings (Zoom) from Contact Center Chrome plugin. Is it possible?Easy enough with the Chrome Plugin f...
0
May 16, 2019 at 6:30am
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3
Answers
asked in Users
Since the 18.2 release we have had issues with the Max Agent not fully loading the graphics.The Max Agent does not fully load since 18.2. We are using Chrome and support said there is an incompatibility since thi...
0
Apr 1, 2019 at 10:53am
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3
Answers
asked in Users
Changing RTN for after-hours in incontact centerDoes anyone know how I would change a ring to number that is part of my Call Center (incontact). My setup is straight fo...
0
Jan 11, 2019 at 9:36am
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1
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asked in Developers
RC Quality Management DataWe are hoping to use the Quality Management of Ring Central. We've been able to figure out how to create the call re...
0
May 8, 2020 at 12:54pm
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3
Answers
asked in Developers
Why Isn't There the Ability to Transfer Straight to Voicemail from inContact to Ring Central UsersNeed ability for Contact Center Agents using MAX to transfer callers directly to voicemail for Ring Central office users...
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Apr 2, 2020 at 9:47am
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0
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